NOCTI 1288 Travel and Tourism Practice Test

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• The management of human resources in hospitality is complicated by which fact?
• A $300 invoice dated Aug 1 due Aug 30 with terms 3/10 net 30 paid on or before Aug 10. What is the payment amount?
• Which term means having ingredients prepared and ready before cooking?
• To reduce the hazards of bacterial infection, reheated stew should be heated to a minimum internal temperature of ___ degrees Fahrenheit
• What is the best way to communicate displeasure with a dining experience?
• Which term describes the maximum number of guests that can be served at one time to maintain safety and service quality?
• When listening to a guest's concerns, listen with ______ to what the guest has to say
• What should the dining room manager review first to determine the number of employees to schedule for a workday?
• The law that ensures that young employees, those under the age of 18 , do not jeopardize education, health, or well being while at work is the
• Which option lists all SMERF categories?
• Which duties are commonly performed by a hotel concierge?
• The best way to determine whether a roast is overcooked, undercooked, or done is to
• The behaviors listed—actively listening to coworkers, valuing their opinions, offering positive encouragement, and speaking in a respectful manner—are part of which type of skills?
• In the organizational chart, which role would most likely coordinate guest activities and supervise front desk operations?
• Which action demonstrates true teamwork during a peak service?
• What is the minimum internal temperature for reheated leftovers to ensure safety?
• Which type of menu item is growing in popularity in restaurants?
• Market segments focus on
• In dining terminology, which term describes a fixed-price meal offering multiple courses?
• A cutting board must be washed, rinsed, and thoroughly sanitized to prevent
• A specific target a business strives to meet is called a
• 'Front of the house' is comprised of
• In hospitality sales and marketing, networking includes traveling.
• For the preparation of two gallons of spaghetti sauce, use a
• A convection oven uses forced circulating air to cook food more quickly and evenly.
• Demographics of targeted groups are important to consider in which planning area?
• Which is a primary responsibility of the front desk supervisor?
• A hotel working with a neighboring restaurant to offer a dining discount on the back of a hotel's key card is an example of a ___ sales promotion.
• A manager avoids posting a server advertisement because past ads attracted minorities. This could violate which law?
• The best method to slice potatoes safely with a mandoline is to use a ____.
• Currently in the United States, the most commonly used tools for booking trips are travel _____.
• For a world-class resort, what is considered the most important quality for a potential concierge?
• A party of four has a guest check totaling $185. Add gratuity 20% and 8% tax. What is the total guest check?
• Establishments are allowed to limit the guests who are served based on
• Which stockpot size would be appropriate for two gallons of spaghetti sauce?
• Wearing little to no cologne or perfume is an important part of which policy?
• If an employee discovers a chemical that he or she does not recognize, what detailed right to know source will help the employee to determine whether it is a hazardous chemical?
• A guest folio begins the day with a credit balance of 293.09. Debits of 27.40 and credits of 61.34 are recorded. What is the net outstanding credit?
• To project a positive attitude over the phone, it helps to
• When designing a cycle menu, what should be considered to maintain variety?
• How does a cycle menu operate?
• When selecting menu items, decisions should include foods that have which characteristics?
• Diversity awareness programs teach employees to ___ differences.
• Raising the guest check average through the sale of appetizers and desserts is a common sales technique in ____ service restaurant styles.
• If a guest check is $150, gratuity 18%, tax 8%, what is the total?
• By law, when a restaurant serves receives a monetary tip (gratuity), the server must
• The recommended temperature for a deep fat fryer is ___ degrees Fahrenheit.
• What is the proper order of American service for courses?
• When traveling to Europe, the traveler must provide a valid _____.
• Which statement best describes the safest thawing method for meat?
• An important occupational safety and health administration (OSHA) regulation deals with
• Due to federal food code consumer advisory requirements, it is legally necessary that all menus include which disclaimer?
• Which of the following is the safest way to thaw meat or poultry?
• To cook food quickly in a small amount of fat is to
• A guest account may be zeroed out by what?
• Which destination feature is most associated with cultural and historic tourism?
• What is the most important personal hygiene practice?
• A person who passes through a place with only a brief stay is called a _____ guest.
• Which item is included in typical personal hygiene policies?
• When listening to a guest's concerns, which mindset should you maintain?
• Which marketing promotion demonstrates a family-focused offer?
• The oven that uses forced circulating air is a/an ___ oven.
• Which description best defines the marketing process?
• Which term describes the safety standard ensuring accessibility in building design for people with disabilities?
• The most effective customer loyalty programs include recognition, cumulative rewards, and what element?
• In a food and beverage hospitality environment, teamwork includes helping each other at preparation and cooking stations, serving customers, sharing information, and what?
• The operator of any public lodging or public food establishment may remove or ask a guest to leave the establishment because of
• Calculate the percentage of food costs for a menu priced at $32.95 with total food cost of $7.91.
• A petty cash fund is used in business for paying small expenses.
• Which department is primarily responsible for recruiting, selection, and training?
• An example of a typical business meeting setup for 12 people is ___ style
• What is the best way to receive excellent service while dining?
• Which lists the four P's of marketing?
• An appropriate job duty for a lodging security officer is to
• The illegal practice called dine and dash is defined as
• One tablespoon is equal to how many ounces?
• The department responsible for the supply and delivery of water, heat, light, power, air conditioning, and refrigeration to all areas of the resort is the ___ department.
• During a security incident in lodging, which action aligns with standard practice?
• Which document should employees consult to determine whether a chemical is hazardous and how to handle it safely?
• The practice of using the oldest foods first is called?
• When planning an annual meeting for industrial farm equipment distributors, what is the most important consideration when reserving the event location?
• The SMERF acronym stands for which groups?
• To accommodate wheelchair guests, restaurants must be ___ compliant.
• In buffet service, what is the minimum temperature for hot foods?
• Food service operations that target health care, students, retail, and sports are classified according to
• While waiting for an important cell phone call during a meal, what is the appropriate action?
• In table service, the term 'cover' refers to
• Hand sanitizers and disposable gloves should be used after what action?
• Who is the best judge of on-time service?
• Complete the phrase: The four P's of marketing are product, place, price, and ____.
• What does a guest check represent in hospitality operations?
• Which of the following best describes a scenario where two businesses collaborate to offer a guest benefit, such as a dining discount?
• An employee took a 12 week unpaid absence from his job as a dining room manager to care for his injured, elderly mother. when the employee came back, the supervisor said that he was being reassigned to a host position because he obviously didn't care enough about his job. what law may have been violated?
• A guest reports a billing error at check-out. Which initial statement is most appropriate?
• What is a common method to improve security in a restaurant without outsourcing?
• Under OSHA's 'Employee Right to Know' regulation, who must inform employees about hazardous substances and/or agents that may be encountered at work?
• Which statement best describes net 30 terms?
• Which scenario best represents teamwork in a high-volume restaurant?
• In the event of an electrical fire in a hotel, which type of fire extinguisher should be used?
• Before accepting a credit card, the cashier should:
• An example of a marketing promotion that focuses on parents traveling with a young family
• The ability of a restaurant server to cover a front desk position when absent is the result of
• Bacteria require three conditions to multiply: food, warmth, and moisture.
• What is the amount payable on a $450 invoice with a 4% early payment discount if paid within 10 days?
• A gratuity is described as a
• Skills, knowledge, education, experience, and membership in professional organizations are all parts of a/an
• In a restaurant, the scheduling of cooks and dishwashers is generally performed by the
• In order to multiply, bacteria needs
• The temperature "danger zone" that favors bacterial growth is ___ degrees Fahrenheit
• If you are running late for a dinner reservation, what should you do?
• In a guest folio, what is the effect of a credit entry on the outstanding balance?
• The population directed toward by a marketing plan is called the ____ market.
• The French culinary term, ___, means 'everything in its place'?
• What is the relationship between menu item variety and customer satisfaction?
• Which component refers to moving goods from producer to consumer as part of the marketing process?
• If a customer wants to make a restaurant reservation online, they are most likely to use which platform?
• Which standard is most commonly cited to ensure accessibility in building layouts, including restaurants?
• Which law provides job protection for unpaid leave to care for a family member?
• Which statement best describes a cycle menu?
• The term for the audience for a marketing plan is the ____ market.
• Upgrading is an example of ____ selling.
• Dine and dash is defined as what action?
• Overtime pay rate is 1.5 times the regular rate. Which option correctly states this?
• What is the primary purpose of portion control in menu planning?
• When occupancy increases, which is likely to decrease?
• In a table service context, a 'cover' indicates
• Which role is primarily responsible for leading kitchen operations and has a strong culinary arts background?
• Channel management or logistics refers to the ____.
• Which statement best describes the meaning of '3/10 net 30' terms?
• Which planning area is influenced by demographics of targeted groups?
• To 'baste' means to
• OSHA's regulation on informing employees about hazardous substances is commonly known as what?
• Which term describes a plan for staffing during events to ensure service levels?
• Which type of tourism focuses on cultural experiences and historical sites?
• If a guest has a lower confirmed rate but the available rooms are higher priced, what should you do?
• The back of the house refers to
• A popular, in-house security measure for restaurants is
• Which description matches the FIFO inventory method?
• A hotel-sponsored _____ program allows guests to accumulate points with every stay and upgrade or receive discounts on consecutive visits. What is this type of program called?
• The first step of the front office (night) audit is to
• In service recovery, which phrase is most appropriate to begin resolving a simple order mistake?
• When cleaning the slicer, the first thing to do is to
• Which job title best completes the following organizational chart: general manager - food and beverage director - ______ - guest activities director - front desk supervisor
• Good customer relations should include
• A document that summarizes a candidate's qualifications for employment is a
• When considering the legal aspects of restaurant layout and design, the most important consideration should be the
• Which property type is most likely to include extensive recreational and entertainment activities for guests?
• Which component is part of the marketing process?
• What type of system is used to keep accounting and equipment maintenance records?
• If a bomb threat occurs, management should
• Which department typically oversees onboarding and orientation for new hospitality staff?
• A POS system can send orders to the kitchen and print clear, itemized guest checks. What is a key business benefit of this feature?
• Which document lists the goods delivered with prices and shipping charges?
• The progression from entry level positions to higher levels of pay and responsibility is referred to as the
• What is the primary function of a guest orders and payments record in a restaurant using a POS system?
• When greeting a guest in hospitality, what should you start with?
• Cleaned and sanitized coffee cups are stored
• Portion control is essential to maintaining what aspect of a food service operation?
• Which of the following is NOT one of the four P's?
• When a potential guest calls to find out how much a service costs, what should the employee explain?
• Which element on a resume typically introduces the document and highlights career goals?
• What information should the chef include in an email to the general manager regarding an upcoming banquet?
• Marketing focuses on which type of planning?
• An entire meal of several courses offered at a fixed price is known as
• An example of protecting against blood borne pathogens is
• When using a mandoline to slice potatoes, use a ___ to help prevent hand cuts.
• Duties of the front office (night) auditor include
• In loyalty programs, what is the primary purpose of cumulative rewards?
• Which describes channel management?
• Communication with media regarding a crisis should be issued only by the ____.
• Which term describes a deposit total that is greater than the amount due?
• Which guest would most likely use a TDD/TTY?
• When planning a restaurant design, it is important to scale the seating area to the size of the
• A guest calls to complain that a room service order is incorrect. Respond by saying
• To reduce food waste effectively, which strategy is most effective?
• In American service, all food items should be served from which side of the guest?
• In hospitality, who is the most accurate judge of on-time service?
• Due to federal food code consumer advisory requirements, it is legally necessary that all menus include which of the following?
• Grasping an item with both hands, not bending at the waist, and keeping the back straight are safety measures for
• The ___ is responsible for the daily verification of all account postings and balances.
• The Americans with Disabilities Act is a federal law that prohibits most employers from discriminating against a/an _____.
• When a supervisor ___ an employee, the employee often feels increased self-confidence and a sense of contribution to the business's success.
• A customer service technique that increases the average check, maximizes guest satisfaction, and builds profits is known as ____ selling.
• Most cases of food borne illness are caused by bacteria transferred to food through careless handling by workers.
• Short-term planning determines the marketing plans for how long?
• On a menu, the term 'a la carte' means
• A concise statement of the target a business aims to achieve is called what?
• An advantage of a limited menu is which of the following?
• If a customer leaves Connecticut at 8:00 am, flies to Las Vegas and the flight takes 5 hours, what time is it in Las Vegas when the customer arrives?
• An employee works at a restaurant and earns $12 per hour, working 46 hours in a week with overtime after 40 hours. What is the gross income for that week?
• What has the greatest impact on a hotel's marketing?
• A company's personal hygiene policies should address personal cleanliness, clothing, handwashing, and ____ of employees.
• What does account aging refer to?
• What is a common benefit of using a POS system in hospitality operations?
• In the policy, overtime pay applies after how many hours in a work week?
• Large conventions are usually planned ___ in advance.
• The minimum temperature of hot items on a buffet must be ___ degrees Fahrenheit
• A prepaid card or coupon that may be presented for cost-free or reduced services is called a
• Cleaned and sanitized coffee cups are stored inverted on a clean surface.
• Meeting planners are primarily responsible for
• Which statement best describes the front of the house?
• Which option equals one pound of butter?
• Which term describes the improper transfer of contaminants from one surface to another, often via utensils and boards?
• A company should choose a/an ____ property for a five day meeting where the attendees will enjoy the many recreational and entertainment activities of the destination property.
• OSHA has an employee regulation known as 'employee right to know'. this regulation outlines that the employer must make the employee aware of
• Which cooking technique uses a small amount of fat to cook quickly?
• The proper way to carry a heavy tray is to
• An organized school trip to Washington, D.C. to learn about our nation's history is an example of ___ tourism.
• During a busy banquet, staff from different roles volunteer to help dishwashing staff sort and put away silverware. This is an example of what?
• Cross training in hospitality is used to prepare staff to perform
• A good example of suggestive selling is?
• A/an ___ employee is aware of the demands of a situation, is on time, works diligently to learn job duties, and accepts the consequences of his or her own choices and actions.
• Which behavior demonstrates interpersonal skills?
• Under the Americans with Disabilities Act (ADA), restaurants must be accessible to which group?
• Guests check into a hotel with a quoted rate of $100 and a confirmation email, but upon arrival higher rates appear and only more expensive rooms are available. How should the situation be handled?
• A license to operate a hotel using a trademark or training and operating manuals supplied by a well-known chain is referred to as a/an
• What term describes the practice of charging an employer for hotel accommodations?
• A first time employee who wants to gain skills and knowledge of a restaurant operation should start as an entry level
• Charging a company for its employees' hotel accommodations is known as
• In hotel operations, what term describes the record of a guest's charges during a stay?
• In hospitality technology, POS is short for what?
• Which practice supports nutritional balance in menu planning?
• Which statement describes proper lifting technique?